A reminder to all technicians that Fleetmatics Work is designed to assist all parties in managing their workload and jobs.
The system is designed to give all parties the ability to effectively plan their works and advise others so they can also plan around dates and times.
As such please ensure you :
1 : Accept the job, or reject the job or call AusDigi to arrange an alternative date on the same day the job is dispatched.
2 : Stick to the agreed date.
There is no reason any job should remain assigned and not accepted/rejected/or moved to a date that is mutually acceptable (provided the job remains within SLA agreements).
If a job is unable to be attended you need only to either pick up the phone and call AusDigi to arrange a better time/date to do the job, or reject the job – but this should be done same day as dispatch to ensure others have the opportunity to pick up those works, re-assign them, or let the client know the expectations for the works.
This gives everyone the opportunity to be organised and well prepared to meet client expectations.
A reminder also that all jobs must be started as soon as the tech arrives onsite and finished wen the tech leaves site, with signature and appropriate paperwork and photos – this allows us all to verify the client invoice should a dispute arise. Jobs that are not started and finished onsite run the risk of having the invoice rejected/held until such time as payment has been received for the job by AusDigi to ensure dispute arises.