AusDigi Pty Ltd
Store Terms & Conditions
ABN: 14 165 610 382
Website: https://ausdigi.com
Online Store: https://ausdigi.com/shop
Telephone: 1300 541 001
Email: sales@ausdigi.com
Last updated: 23 October 2026
1. General Terms
This website and online store are owned and operated by AusDigi Pty Ltd (AusDigi, we, us or our).
These Terms & Conditions govern the use of our website and the purchase of products through our online store.
By placing an order, customers agree to these terms, subject to any rights and protections that cannot lawfully be excluded.
Nothing in these terms excludes, restricts or modifies any rights, guarantees or remedies available under the Australian Consumer Law (ACL) or other applicable legislation.
2. Product Descriptions and Availability
AusDigi makes reasonable efforts to ensure that product descriptions, specifications, photographs, prices and availability information are accurate.
Product images are for illustrative purposes. Colours, packaging and minor design details may vary due to display settings, manufacturing changes or supplier updates. Products supplied must nevertheless comply with their descriptions and applicable consumer guarantees.
All products are subject to availability.
Where a product becomes unavailable, AusDigi may offer an alternative product of equivalent or superior specification, subject to the customer’s agreement where the substitution is materially different.
If an acceptable alternative is unavailable, customers may be offered a backorder or an appropriate refund.
3. Pricing and Payment
All prices are expressed in Australian dollars (AUD) and include GST where applicable, unless expressly stated otherwise.
AusDigi reserves the right to change advertised prices without notice. Changes do not automatically apply to previously accepted orders.
In the event of an obvious pricing or website error, AusDigi will contact the customer before fulfilling the affected order to explain the error and available options.
Additional payment will not be collected without customer agreement.
Available payment methods may include:
- Online payment through the eWAY payment gateway.
- Bank transfer by prior arrangement.
- Payment on collection for eligible products.
- Direct debit by prior arrangement.
Orders paid by bank transfer will ordinarily be processed once cleared funds have been received.
4. GST and Other Taxes
Australian domestic prices include applicable GST unless expressly stated otherwise.
For international orders, customers may be responsible for applicable import duties, customs charges and destination-country taxes where lawfully payable.
5. Orders and Dispatch
AusDigi aims to prepare stocked products within one business day of cleared payment. Larger or specialised orders may require up to three business days for preparation.
Dispatch and delivery estimates are indicative unless expressly guaranteed.
Products may be dispatched from AusDigi premises, manufacturers, distributors, warehouses or third-party suppliers.
Where products are unavailable or delayed, AusDigi will notify customers within a reasonable period and discuss the available options.
6. Shipping Charges and Freight Quotations
Shipping charges displayed at checkout are calculated using available information, including delivery destination, product weight, dimensions, freight classification and courier availability.
AusDigi may use third-party freight quotation services, including Interparcel, to calculate shipping charges.
Unforeseen Shipping Costs
Additional freight costs may arise due to circumstances including:
- Incorrect or incomplete delivery information.
- Remote-area or regional surcharges.
- Carrier reclassification of freight.
- Incorrectly supplied product measurements or weights.
- Oversized or unusually shaped goods.
- Restricted access or special delivery requirements.
- Additional delivery services requested by the customer.
- Other unexpected carrier charges that could not reasonably have been identified at checkout.
Where additional freight charges arise before dispatch, AusDigi reserves the right to notify the customer and request payment of the additional amount.
Any additional payment requires customer agreement.
If the customer does not agree to the revised freight arrangements, AusDigi will discuss alternative delivery options or cancellation and refund where appropriate, subject to applicable law and the circumstances of the order.
AusDigi will not impose an unfair unilateral price increase or exclude obligations arising from an accepted order.
7. Courier Selection and Substitution
Customers may be offered a selection of courier and freight services at checkout.
AusDigi reserves the right to substitute the courier or freight provider selected at checkout with another suitable carrier, where reasonably necessary due to availability, cost, delivery destination, operational requirements or the nature of the goods.
Alternative couriers may include Australia Post, StarTrack, FedEx and other suitable freight providers.
Where AusDigi selects an alternative courier, the replacement service will be reasonably comparable, taking into account the goods, delivery destination, handling requirements and expected delivery timeframe.
Where the selected service is a material part of the customer’s purchase, or the substitution would materially affect delivery arrangements, AusDigi will contact the customer before proceeding.
A courier substitution initiated by AusDigi will not automatically result in additional charges to the customer.
Customers requiring a specific courier, delivery timeframe or specialised service should contact AusDigi before placing an order.
8. Free Shipping and Combined Orders
Free shipping may be available on selected products where expressly indicated in the product listing or at checkout.
Free-shipping eligibility may depend on the product, delivery location or disclosed promotional conditions.
Orders containing both free-shipping and chargeable products may attract freight charges for products not eligible for free shipping, as calculated at checkout.
Combined shipping may be available where practical.
Orders containing products dispatched from different warehouses or suppliers may arrive separately.
9. Delivery, Inspection and Transit Damage
AusDigi takes reasonable care when arranging packaging and delivery.
Delivery estimates provided by couriers are indicative unless expressly guaranteed.
Customers are responsible for supplying accurate delivery information and making reasonable arrangements to receive their goods.
Inspection on Delivery
Customers are strongly encouraged to inspect deliveries immediately upon receipt, particularly large commercial displays, televisions and sensitive electronic equipment.
Where visible damage is identified, customers should:
- Photograph the outer packaging before opening.
- Record any visible impact or damage indicators.
- Photograph damaged goods and retain the packaging.
- Note visible damage on delivery documentation where possible.
- Notify AusDigi and, where appropriate, the delivering courier promptly.
Where a package has a triggered shock or impact indicator, customers should document the condition and contact AusDigi for guidance before accepting or unpacking the goods where practical.
Transit Damage Claims
AusDigi requests notification of visible transit damage within 24 hours of delivery wherever reasonably practicable.
Customers may be requested to provide photographs of all sides of the packaging, freight labels, serial numbers and the damaged goods.
Where a courier is responsible for damage occurring during transport, AusDigi reserves the right to seek recovery of applicable losses from that courier.
Customers are encouraged to report transit damage directly to the courier as well as AusDigi, to assist with timely investigation and preservation of evidence.
Responsibility for Transit Damage
Where AusDigi arranges delivery and is legally responsible for goods arriving damaged or failing to meet applicable consumer guarantees, AusDigi will provide the remedies required by law.
Customers are not required to pursue a courier instead of AusDigi where they have enforceable rights against AusDigi.
For commercial transactions to which relevant statutory consumer protections do not apply, responsibility for transit risk, insurance and claims will be determined by the agreed contractual arrangements and applicable law.
Nothing in this section excludes or limits any statutory rights that cannot lawfully be excluded.
10. Preorders and Backorders
AusDigi may offer products for preorder or backorder.
Estimated arrival dates are indicative unless expressly guaranteed.
Where an order contains both preorder and stocked products, AusDigi may propose holding the stocked products until the remaining goods are available to reduce freight costs.
Customers requiring separate deliveries should contact AusDigi to discuss additional freight arrangements.
Where significant delays occur, customers retain all applicable statutory rights.
11. Order Cancellations
Customers wishing to cancel an order must contact AusDigi as soon as possible.
Orders that have not entered processing may be eligible for cancellation, subject to the circumstances of the order.
Special-order, customised, imported or supplier-committed products may attract reasonable cancellation costs where properly disclosed and legally enforceable.
Any applicable cancellation charge must be reasonable in the circumstances and must not conflict with applicable consumer protections.
Cancellation due to change of mind is not an automatic entitlement.
AusDigi reserves the right to decline voluntary cancellation requests where lawful.
No cancellation charge will be imposed where doing so would conflict with the customer’s statutory rights.
12. Change-of-Mind Returns and Restocking Fees
AusDigi does not offer automatic returns, refunds or exchanges for change of mind.
A change of mind includes circumstances where a customer:
- No longer wants or requires the product.
- Has ordered an incorrect item or quantity.
- Has found the product at a lower price elsewhere.
- Has changed project requirements or preferences.
- Has purchased a product that is unsuitable for their intended application where no applicable consumer guarantee has been breached.
- Wishes to return goods for another reason unrelated to a breach of statutory rights.
Acceptance of Change-of-Mind Returns
AusDigi reserves the right, at its discretion, to accept or refuse a change-of-mind return where no statutory right to return exists.
Prior written approval must be obtained before returning any product for change of mind.
Unauthorised returns may be refused.
Where AusDigi agrees to accept a change-of-mind return, the following conditions apply:
25% Restocking Fee
A restocking fee equal to 25% of the purchase price of the approved returned goods will apply to all approved change-of-mind returns.
The restocking fee is intended to contribute to administration, inspection, handling, repackaging, inventory management and associated commercial costs.
The fee will be disclosed as part of the agreed return conditions and deducted from any approved refund.
Return Conditions
- Goods must be unused and in resaleable condition.
- Original packaging, accessories, manuals and supplied components must be included.
- Goods must not have been installed, damaged, modified or materially altered.
- The customer is responsible for arranging and paying return freight.
- Original delivery charges are not ordinarily refundable for an approved change-of-mind return.
- Any return must be approved before dispatch to AusDigi.
- AusDigi may inspect returned goods before approving a refund.
Special-order, customised, made-to-order, clearance or other specified goods may be excluded from discretionary change-of-mind returns.
Where a return is approved, the customer will be advised of the applicable conditions.
Important: The 25% restocking fee and discretionary return conditions apply only to voluntary change-of-mind returns. They do not apply where the customer is entitled to a remedy under Australian Consumer Law or other applicable legislation.
13. Faulty, Damaged or Incorrect Goods
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
For a major failure, eligible consumers may be entitled to reject goods and obtain a refund or replacement, subject to the requirements of the ACL.
For a failure that is not major, AusDigi may be entitled to remedy the failure within a reasonable time.
Other rights and remedies may apply depending on the circumstances.
Customers should contact AusDigi if goods are faulty, damaged, incorrectly supplied or otherwise do not meet applicable consumer guarantees.
Where the customer is entitled to a statutory remedy, AusDigi will provide the appropriate remedy and meet applicable obligations concerning reasonable return or collection costs.
A restocking fee will not be imposed for returns where a statutory remedy applies.
Original packaging is not required as a condition of exercising statutory consumer rights.
14. Product Warranties
Some products may be supplied with a manufacturer’s warranty or additional express warranty.
Applicable warranty information may be included in product documentation or supplied on request.
Manufacturer warranties are additional to, and do not replace, rights available under Australian Consumer Law.
15. Commercial and Business Purchases
AusDigi supplies products to individual consumers, businesses and commercial organisations.
Certain business purchases are protected by Australian Consumer Law, depending on the nature of the transaction and applicable statutory criteria.
Where a transaction is not subject to relevant statutory consumer guarantees, additional negotiated commercial conditions may apply.
Any such conditions must be expressly agreed and legally enforceable.
16. Intellectual Property
Unless otherwise indicated, website content including text, graphics, logos, trademarks, photographs, videos, audio, designs and software is owned by AusDigi Pty Ltd or used under licence.
This content is protected by applicable Australian and international intellectual property laws.
Unauthorised reproduction, distribution, commercial exploitation or other unlawful use is prohibited, except where permitted by law or with the relevant rights holder’s permission.
17. Website Availability and Security
AusDigi takes reasonable steps to maintain website availability and protect information submitted through the website.
However, uninterrupted website access and absolute security of internet communications cannot be guaranteed.
Customers should promptly notify AusDigi of suspected security issues affecting their information or account.
Nothing in this section excludes obligations imposed by applicable legislation.
18. Privacy
AusDigi handles personal information in accordance with its Privacy Policy and applicable Australian privacy legislation.
Where applicable, personal information will be handled in accordance with the Australian Privacy Principles.
Our Privacy Policy is available at:
https://ausdigi.com/privacy-policy/
Information necessary for order fulfilment may be shared with payment processors, freight providers, distributors or suppliers where appropriate and lawful.
19. Complaints and Dispute Resolution
AusDigi aims to resolve customer concerns promptly and fairly.
Customers may contact us using:
Email: sales@ausdigi.com
Phone: 1300 541 001
Business hours: Monday to Friday, 9:00 am to 5:00 pm AEST, excluding applicable public holidays.
We aim to acknowledge complaints within a reasonable period and provide updates where further investigation is required.
Complex matters may require additional time, particularly where suppliers, manufacturers or freight providers are involved.
Customers may seek assistance from their relevant state or territory consumer protection agency or exercise other legal rights available to them.
The ACCC accepts reports about potential breaches of consumer law but generally does not resolve individual consumer disputes.
20. Changes to These Terms
AusDigi may update these Terms & Conditions periodically.
Updated terms will be published on our website and will generally apply to orders placed after the updated terms take effect.
Changes will not retrospectively alter the terms of an accepted order without customer agreement, except where required or permitted by law.
21. Governing Law
These Terms & Conditions are governed by the laws applicable in Queensland, Australia, subject to any mandatory laws or consumer protections that apply.
Nothing in this clause prevents customers from exercising rights or remedies available under applicable legislation.
22. Contact Information
AusDigi Pty Ltd
ABN: 14 165 610 382
Telephone: 1300 541 001
Email: sales@ausdigi.com
Website: https://ausdigi.com
Contact: https://ausdigi.com/contact-us
Australian Consumer Law Statement
Nothing in these Terms & Conditions excludes, restricts or modifies the application of the Australian Consumer Law or any other statutory right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.