During recent service calls we have noticed a high number of Sky services migrated over to Foxtel Dishes.

This is unacceptable practise from both a servicing perspective and warranty perspective.

Under NO circumstances are Sky services to be migrated onto Foxtel multiswitches or dishes without expressed permission from AusDigi (who will obtain that permission from Sky Racing).

Whilst we understand that very occasionally a service may need to be attached to another service to keep it going where a dish cannot be serviced in bad weather, this is an absolute exception and sitll requires approval.

In these instances, permission may be granted to temporarily use signal from another service just to keep it going until the weather subsides and then a return visit will be arranged to do the job properly once the weather has returned to normal.

Any technician found using Foxtel equipment to provie signal to Sky services will be required to return to site under warranty and rectify to the Sky dish/multiswitch at their own expense if the temporary use of another service has not been authorised by AusDigi during the original attendance.